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    Basich said he began trying to enroll on Oct. 1, the day the exchange website went live. Like many consumers, he fought technical flaws during multiple sign-up attempts. In mid-November he finally got through and chose his plan: UnitedHealthcare’s MyHPNSilver1.

    “It was like reaching the third level of Doom,” Basich said of the torturous sign-up process.

    Basich paid his first premium on Nov. 21, and within days the exchange withdrew the $160.77 payment from his money-market savings account. Because Basich paid a month before the Dec. 23 deadline, his coverage was to begin Jan. 1.

    Weeks ticked by, but Basich received nothing to confirm he had insurance. Nevada Health Link kept telling him he was enrolled, but UnitedHealthcare said he wasn’t in their system.

    Basich’s predicament went critical on Dec. 31, when he had a heart attack. His treatment, which included a triple bypass on Jan. 3, resulted in $407,000 in medical bills in January and February that no insurer is covering.

    Basich and his insurance broker, Tamar Burch of Branch Benefits Consultants, said the issue appears to be confusion at the state exchange. Xerox’s system says Basich chose a plan from another insurer, Nevada Health CO-OP, even though Basich has paperwork that shows he selected MyHPNSilver1. In short, Xerox can’t seem to decide where Basich belongs, Burch said.

    So the exchange is trying to compromise, putting Basich with Nevada Health CO-OP for January and February, when he incurred his bills, and with UnitedHealthcare from this month on. But CO-OP officials say Basich is not their member.

    Nevada Health CO-OP CEO Tom Zumtobel told the exchange board on Feb. 27 that the nonprofit carrier spent seven days with Xerox determining Basich’s eligibility, only to find that Basich hadn’t chosen the group’s coverage.

    “If he had picked our health plan, we would be advocating for a solution. But he didn’t pick us,” Zumtobel said. “We need someone on the board to advocate for him.”

    Why have four months passed without a resolution?

    “Xerox is truly out of their league. They need to understand they are an administrator, they are not an insurance company,” Burch said. “They need to understand their boundaries. They don’t understand this world. Everybody is at the mercy of Xerox, and they are not doing this right.”

    Xerox representatives responded that they’re working hard to make it right.

    “Mr. Basich’s issue is complex, and we’re working on it every day. We are in touch with Mr. Basich, his broker, the carriers, (Silver State Health Insurance Exchange) leadership, and the Division of Insurance to sort it out,” said spokeswoman Jennifer Wasmer.
    Another one of those horror stories that Senate Majority Liar Reid claims isn't true..
    It's been ten years since that lonely day I left you
    In the morning rain, smoking gun in hand
    Ten lonely years but how my heart, it still remembers
    Pray for me, momma, I'm a gypsy now

  • #2
    Originally posted by Adam View Post
    Another one of those horror stories that Senate Majority Liar Reid claims isn't true..
    The Obama Administration and every Democrat serving at the time owns this issue. The Republicans should be reminding people about that every single day.
    "Alexa, slaughter the fatted calf."

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    • #3
      Maybe he can sit next to Michelle at the next State of the Union Speech. It will be fun to watch them ask for his proof of insurance before they do CPR.
      Not where I breathe, but where I love, I live...
      Robert Southwell, S.J.

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